Field Service Technician

SJE Career•Plymouth, MN

55d•Onsite

About The Position

We are looking for a Field Service Technician to support our Primex brand. This role will work out of our Plymouth, MN location. Our Primex brand is a leading provider of control solutions for the municipal and wastewater industries, offering pump control panels, full-featured web-hosted SCADA solutions, and highly complex system integration projects. As our Field Service Technician, you will play a critical role in bringing our control systems to life and ensuring they continue to perform reliably for our customers. This is a highly hands-on, customer-facing position that combines electrical and controls troubleshooting, system testing, commissioning, and field service. You will travel approximately 80% - 90% of the time, including overnight travel, with most trips lasting less than one week and home on weekends. Before systems leave our facility, you will help test control panels and systems to verify proper operation and identify potential issues prior to shipment. Once equipment reaches the job site, you will support the start-up and commissioning of new projects, working through system functionality, identifying and resolving issues, and helping ensure equipment is operating as designed. Your work will also include servicing our existing installed systems. You will troubleshoot electrical and control system issues, diagnose problems, perform repairs, and support system modifications and retrofits. This requires the ability to read and interpret electrical schematics, understand control system operation, work safely with electrical systems up to 480V, and use strong problem-solving skills to determine the root cause of issues in the field. Because much of your work takes place at customer locations, you will serve as an important representative of our company in the field. You will regularly interact with consulting engineers, contractors, end-users, and other equipment suppliers while commissioning and troubleshooting instruments, control panels, and related equipment. You will be expected to communicate clearly, work collaboratively with everyone involved in the project, and provide an exceptional customer experience from arrival through resolution.

Requirements

Experience with reading and interpreting electrical schematics, wiring diagrams, and control system drawings.
Experience with troubleshooting electrical and control systems in shop and field environments.
Experience working safely with electrical systems up to 480V.
Experience diagnosing technical issues, identifying root causes, and implementing effective solutions.
Experience starting up, commissioning, servicing, or repairing electrical and control systems.
Experience working directly with customers, engineers, contractors, and other project stakeholders.
Strong customer service skills.
Ability to communicate technical information clearly and professionally.
Ability to work independently in the field while coordinating with internal technical and project teams.

Nice To Haves

A 2-year degree in Electronic Technology, Electrical Construction, Automation or other related field
3-5 years of experience

Responsibilities

Test control panels and systems to verify proper operation and identify potential issues prior to shipment.
Support the start-up and commissioning of new projects.
Work through system functionality, identify and resolve issues, and help ensure equipment is operating as designed.
Troubleshoot electrical and control system issues.
Diagnose problems, perform repairs, and support system modifications and retrofits.
Read and interpret electrical schematics.
Understand control system operation.
Work safely with electrical systems up to 480V.
Use strong problem-solving skills to determine the root cause of issues in the field.
Interact with consulting engineers, contractors, end-users, and other equipment suppliers while commissioning and troubleshooting instruments, control panels, and related equipment.
Communicate clearly, work collaboratively with everyone involved in the project, and provide an exceptional customer experience from arrival through resolution.