Field Service Technician (Minnesota)
About The Position
Machine Solutions is seeking a Field Service Technician (Automation & Equipment Support) for a travel-based role, supporting advanced automation equipment across customer sites domestically and internationally. This position is part of the Aftermarket team, responsible for world-class support, installation, and maintenance. The role offers opportunities for career growth through advanced technical training, collaboration with various teams, and the chance to mentor junior technicians and lead field projects. The company is a premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries, known for its proprietary mechanical solutions and pioneering radio frequency technology.
Requirements
- 2–4 years of field service, maintenance, or technical support experience
- Strong knowledge of electrical systems, mechanical systems, and control systems
- Ability to read electrical schematics and engineering drawings
- Hands-on experience with tools, multimeters, and diagnostic equipment
- Excellent problem-solving and troubleshooting skills
- Effective communication and customer-facing experience
- Valid driver’s license & ability to travel internationally
- Passport eligibility (no restrictions)
- Ability to lift up to 40 lbs and work in industrial environments
Nice To Haves
- Associate degree or equivalent technical training preferred
Responsibilities
- Lead equipment installations, upgrades, and preventive maintenance
- Troubleshoot mechanical, electrical, pneumatic, and software issues
- Deliver onsite and remote technical support with fast response times
- Train customers on equipment operation and best practices
- Manage service cases from assignment through resolution
- Maintain detailed service documentation and reports
- Collaborate cross-functionally to improve product quality and performance
- Support customer visits, testing (FAT), and lab activities
Benefits
- 50%+ travel (including international opportunities)
- Work with cutting-edge automation and engineering technology
- Career growth through advanced technical training
- Collaborative culture with Engineering, Quality, and Operations teams
- Opportunity to mentor junior technicians and lead field projects
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
