Field Service Technician

Volm Companies•Antigo, WI

34d•$26 - $31•Remote

About The Position

The Field Service Technician is responsible for performing field and in-house service work for customers, the installation and set-up of new machines, and ensuring customer satisfaction by performing high quality work in a timely manner. Service work includes installation, repair, and maintenance of electrical, mechanical, computer, and industrial systems and controls of mechanical equipment located in production settings.

Requirements

Developed understanding and use of mechanical, electrical, and electronic systems, including PLC and VFD controls.
Ability to accurately read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams.
Strong critical thinking, troubleshooting, and analytical skills.
Ability to read and follow oral and written instructions.
Ability to handle stress and successfully perform in a fast-past environment.
The ability to establish priorities, work independently, and proceed with objectives without direct supervision.
Adaptability and flexibility to embrace new skills.
Proven ability to work collaboratively in a team environment.
Strong time management skills for efficient task allocation and meeting deadlines.
Meticulous attention to detail in completing tasks and maintaining high-quality standards.
Knowledge of mechanical and electrical standards and practices normally acquired through completion of a technical certificate or equivalent combinations of education and experience.
Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
Possess and maintain a valid driver license and be a minimum of 21 years of age.
Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

Nice To Haves

Ability to obtain and maintain a valid US passport or passport card.
Established experience working with material and resource planning systems, spreadsheets, word processing documents, customer management databases, and other applicable computer systems and data management software.
Established experience in electro-mechanical principles, systems, and repair.
Journeyman electrician license.
Established experience building and maintaining strong customer service relationships.
The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company.

Responsibilities

Install, maintain, and repair electro-mechanical equipment.
Travel to customer locations throughout North America to perform installations, maintenance, and repairs to electro-mechanical equipment.
Prepare and test all equipment before equipment is shipped to customers to ensure proper functioning and operation.
Load and unload equipment at Volm and customer facilities.
Train customers and operators on proper use of equipment sold and serviced by Volm Companies.
Troubleshoot and diagnose issues with equipment utilizing technical manuals, schematics, and diagnostics tools, visually and by sound.
Conduct phone service support on an “on-call” basis.
Document all installation and service work performed in a timely manner including expense reports, service reports, time sheets, etc.
Continuously identify opportunities for process improvement and cost reduction.