Field Service Technician

Aristocrat Technologies • Binghamton, NY

13d

About The Position

The Field Service Technician supports Aristocrat Gaming customers by troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers, generally with little assistance. The role provides timely technical support to help ensure customers’ gaming facilities operate seamlessly. This is an entry-level position with a hands-on and virtual training program during the first six months. The technician works with customers and coworkers, follows service schedules and safety guidelines, and self-directs day-to-day tasks with little direction. The role involves travel within an assigned territory, with regional and national travel that may be up to 30%.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Clean and valid driver’s license and an insurable driving record.
• Ability to acquire a gaming license as required; requirements vary by location. Aristocrat will assist with the application, payment, and renewal after hire.
• Willingness to travel daily within the assigned territory; regional and national travel may be up to 30%.
• Self-starter who is flexible, adaptable, highly organized, and proactive.
• Passion for technology and problem-solving.
• Ability to remain calm in a fast-paced environment, prioritize multiple tasks, and accomplish goals.
• Ability to communicate effectively and constructively with customers and coworkers.
• Ability to lift and move at least 50 pounds.
• Ability to push up to 250 pounds with assistance from moving equipment.
• Ability to climb and balance on ladders.
• Good manual dexterity, hand-eye coordination, and eyesight.
• Ability to drive and operate a vehicle for extended periods.
• Ability to travel with little or no notice and potentially for an extended period.

Nice To Haves

• Experience as a slot technician, in field service of technical products, or in other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report trends, needs, and service challenges.
• Review pre-installation documents to determine whether parts are needed to complete an installation.
• Accurately gather and report service activity using field service management reporting tools.
• Maintain professionalism, integrity, and customer service standards.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.
• Operate designated service vehicles and a box truck safely and efficiently.

Benefits

• Depending on role and location, may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details will be discussed during recruitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED