Field Service Technician

State Industrial•Forney, TX

19d

About The Position

The Account Manager (Field Service Technician) drives sales growth while providing preventative maintenance, installations, route management, and collections within an assigned territory. The role conducts routine service visits for existing customers to support equipment performance and appropriate chemical usage, while identifying opportunities for additional products and services. Work includes inspecting service results such as glasses, silverware, and laundry; verifying chemical dosing through titration; documenting findings; performing repairs or adjustments; managing chemical inventory; facilitating product delivery; and collecting payments when necessary.

Requirements

High school diploma or GED.
Background in customer service and/or sales.
Strong mechanical aptitude and ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment, including plumbing, electrical, and mechanical systems.
Demonstrated ability to troubleshoot and resolve complex, multidisciplinary issues.
Ability to prioritize tasks, manage time effectively, and meet deadlines.
Strong customer service orientation and a solution-focused mindset.
Ability to operate company vehicles in compliance with fleet policy.
Ability to consistently lift up to 60 pounds.

Nice To Haves

Prior experience in mechanical repair is strongly preferred.
Proven ability to sell value-added products and services.

Responsibilities

Meet or exceed monthly, quarterly, and annual targets for routing efficiency, preventative maintenance standards, and account retention.
Perform comprehensive preventative maintenance services to ensure equipment is safe, compliant, and operating effectively.
Conduct equipment installations and removals, and provide after-hours service calls as needed.
Maintain account retention within the assigned core business territory.
Identify and recommend ancillary products and services based on customer needs.
Document service results and chemical inventory using handheld devices and route history documentation.
Replenish and maintain assigned inventory.
Assist with district and inter-district coverage when required.
Enforce and support corporate policies, guidelines, and safety standards consistently and professionally.
Complete required documentation, reports, and administrative tasks accurately and on time.
Maintain the company vehicle, including regularly scheduled oil changes, tire rotations, and washes.
Inspect service results, verify chemical dosing through titration, document findings, and perform repairs or adjustments.
Facilitate product delivery and collect payments when necessary.