Field Service Technician

Aristocrat Gaming • Medford, OR

6d

About The Position

Aristocrat Gaming is seeking a hardworking, customer-focused Field Service Technician to join its Field Operations team. The role provides technical support to customers and helps ensure the seamless operation of their gaming facilities. The technician troubleshoots, converts, installs, maintains, repairs, and removes gaming machines, signs, and gaming controllers, generally with little assistance. This is an entry-level position with a hands-on and virtual training program during the first six months. The role involves daily travel within an assigned territory, with regional and national travel potentially reaching 30%, and may require travel with little or no notice or for an extended period.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Clean and valid driver’s license and an insurable driving record.
• Ability to acquire a gaming license as required by location.
• Willingness to travel daily within the assigned territory; regional and national travel may be up to 30%.
• Self-starter who is flexible, adaptable, highly organized, and proactive.
• Passion for technology and problem-solving.
• Ability to remain calm in a fast-paced environment, prioritize multiple tasks, and accomplish goals.
• Ability to communicate effectively and constructively with customers and coworkers.

Nice To Haves

• Experience as a slot technician, in field service of technical products, or in other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report trends, needs, and service challenges.
• Review pre-installation documents to determine whether parts are needed to complete an installation.
• Gather and accurately report service activities using field service management reporting tools.
• Maintain professionalism, integrity, and high standards of customer service.
• Direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Benefits

• Potential eligibility for annual bonuses and incentives, depending on role and location.
• Health and wellbeing benefits, depending on role and location.
• Paid time off, depending on role and location.
• Retirement plans, depending on role and location.
• Insurance coverage and other local or statutory benefits, depending on role and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED