Field Service Technician

Mujin•Suwanee, GA

14d

About The Position

As a Field Service Technician at Mujin, you will support integration of robotic deployments through remote and onsite troubleshooting and repair of mechanical and electrical industrial robotic systems. The role includes preventive maintenance, reading technical documents, basic robot programming and program troubleshooting, and communication with customers and managers. Onsite support is required at the primary work location and other customer sites; travel by car and plane may be required. The technician sets up industrial robots and related equipment, executes customer demonstrations, supports remote deployments, and assists with installation and configuration of Mujin controllers and other equipment at customer sites. The role also involves designing custom metal parts for fabrication. Approximately 30% of the time is devoted to documentation to support customer owner-operator capabilities. The position requires up to 75% travel, work in industrial and warehouse environments, and the ability to work extended hours as required. Candidates must be near or willing to relocate to Suwanee, Georgia; Kansas City, Kansas; or Harrisburg, Pennsylvania.

Requirements

At least 2 years of engineering experience, preferably with an electromechanical focus in a warehouse automation setting.
Knowledge of Python and/or C++.
PLC experience.
Strong problem-solving and customer service skills.
Industrial design experience in electrical or mechanical design, and ability to interpret or generate CAD models or electrical drawings.
Ability to read specification sheets and purchase necessary mechanical and electrical components from suppliers.
Eligibility to work in the United States without sponsorship.
Located near, or willing to relocate to, Suwanee, GA; Kansas City, KS; or Harrisburg, PA.
Ability to travel up to 75%, work extended hours as required, and work in industrial or warehouse settings.

Nice To Haves

Experience safeguarding, maintaining, and manipulating industrial robots.
Hands-on experience with six- and seven-axis robot arm task creation, conveyor belt systems, industrial sensors, industrial laser cutting, or CNC.
Work experience in design, research, and/or development at a manufacturing-related company.
Familiarity with industrial safety best practices regarding robotic systems.
Experience with compressed air systems and air capacity sizing.
Experience with Autodesk Inventor and AutoCAD.

Responsibilities

Diagnose, troubleshoot, and repair equipment, including mechanical systems, electrical circuits, hydraulics, and pneumatics.
Set up industrial robots, demo cells, end effectors, cameras, lighting, compressed air, robot controllers, and vision systems.
Execute robot system demonstrations for customers.
Provide support for systems deployed to remote customer sites.
Support installation and configuration of Mujin controllers and other equipment at customer sites.
Design custom metal parts for fabrication, including robot hands, robot cells, robot pedestals, demo frames, camera mounting plates, and vacuum gripper parts.
Perform preventive maintenance, read technical documents, conduct basic robot programming, and troubleshoot programs.
Communicate effectively with customers and managers.
Devote approximately 30% of work time to documentation.

Benefits

Company-paid medical, dental, and vision option, with the opportunity to buy up some benefits beginning the first of the month after hiring.
Company-paid life insurance and voluntary benefits.
Company-paid long- and short-term disability.
15 paid time off days beginning in the first year.
11 paid holidays, including two floating holidays.
401(k) plan.
Parental leave benefits.
Health Savings Account option with HDHP.
Flexible Spending Account options for medical and dependent care.
Referral bonuses.