Field Service Technician

Mujin•Suwanee, GA

12d•Onsite

About The Position

As a Field Service Technician at Mujin, you will support the integration of robotic deployments by providing remote and onsite service. You will troubleshoot and repair mechanical and electrical industrial robotic systems, perform preventive maintenance, read technical documents, carry out basic robotic programming, troubleshoot programs, and communicate effectively with customers and managers. The role involves onsite support at the primary work location and other customer sites, with travel by car and plane as needed. Up to 75% travel is required, and the position may require extended hours. Overtime is paid in accordance with applicable federal and state law for hours worked over 40 in a workweek. The candidate must be located near, or willing to relocate to, Suwanee, Georgia; Kansas City, Kansas; or Harrisburg, Pennsylvania. Approximately 30% of the role is devoted to documentation as Mujin develops a learning organization that enables customers to become owner-operators. The position includes work in industrial and warehouse settings, as well as periods of desk and computer work. Mujin is an Equal Employment Opportunity employer.

Requirements

At least 2 years of engineering experience, preferably with an electromechanical focus in a warehouse automation setting.
Knowledge of Python and/or C++.
PLC experience.
Strong problem-solving and customer service skills.
Industrial design experience in electrical or mechanical disciplines.
Ability to interpret or generate CAD models or electrical drawings.
Ability to read specification sheets and purchase necessary mechanical and electrical components from suppliers.
Eligibility to work in the United States without sponsorship.
Ability to work extended hours as required.
Ability to travel up to 75%.
Must be located near, or willing to relocate to, Suwanee, GA; Kansas City, KS; or Harrisburg, PA.

Nice To Haves

Experience safeguarding, maintaining, and manipulating industrial robots.
Hands-on experience with six- and seven-axis robot arm task creation, conveyor belt systems, industrial sensors, industrial laser cutting, CNC, or related equipment.
Work experience in design, research, and/or development at a manufacturing-related company.
Familiarity with industrial safety best practices regarding robotic systems.
Experience with compressed air systems and air capacity sizing.
Autodesk Inventor and AutoCAD experience.

Responsibilities

Diagnose, troubleshoot, and repair mechanical systems, electrical circuits, hydraulics, pneumatics, and other equipment.
Perform preventive maintenance on industrial robotic systems.
Set up industrial robots, demo cells, end effectors, cameras, lighting, compressed air, robot controllers, and vision systems.
Execute robotic systems demonstrations for customers.
Provide support for systems deployed to remote customer sites.
Support installation and configuration of the Mujin controller and other equipment at customer sites.
Design custom metal parts for fabrication, including robot hands, robot cells, robot pedestals, demo frames, camera mounting plates, and vacuum gripper parts.
Create and maintain documentation; approximately 30% of the role is dedicated to documentation.
Read technical documents and specification sheets, perform basic robotic programming, and troubleshoot programs.
Communicate effectively with customers and managers.
Purchase necessary mechanical and electrical components from suppliers.
Travel to customer sites by car and plane as required.

Benefits

100% company-paid medical, dental, and vision option, with the opportunity to buy up some benefits beginning the first of the month after hiring.
100% company-paid life insurance and voluntary benefits.
100% company-paid long- and short-term disability.
15 paid time off days beginning the first year.
11 paid holidays, including two floating holidays.
401(k) plan.
Parental leave benefits.
Health Savings Account (HSA) option with HDHP.
Flexible Spending Account (FSA) options for medical and dependent care.
Referral bonuses.