Field Service Technician

Kenworth Louisiana•New Orleans, LA

18d

About The Position

The Field Service Technician maintains and repairs machinery, equipment, and heavy-duty vehicles at customer sites. The role involves diagnosing issues, completing repairs and routine maintenance, and helping minimize customer downtime while working independently in varied environments. Safety, efficiency, technical problem-solving, and communication with customers are important aspects of the position. Technicians perform repair-order work according to dealership, factory, and OEM standards; communicate with the parts department; preserve and tag parts when needed for warranty purposes or at a customer’s request; and document work performed and recommended. They inspect vehicles for additional safety or service needs and promptly inform the service advisor about additional work, unnecessary listed work, or delays. The technician may supervise assigned apprentice technicians and is accountable for dealership-owned tools and manuals. The role requires a valid driver’s license and the ability to meet insurance requirements, an on-call schedule, and ownership of most basic tools and some specialty tools. Work involves travel to customer and branch locations, exposure to weather, moving machinery, grease, electrical currents, dust, and dirt, and operation of a field service truck equipped with front and rear cameras and GPS tracking. Work before and after normal hours and significant overtime may be required.

Requirements

Degree or certification from an accredited post-secondary school, plus 2 or more years of related experience and/or training.
Obtain a valid driver’s license and meet the company’s insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform repair-order work efficiently and accurately according to dealership and factory standards.
Diagnose malfunctions and perform repairs according to OEM guidelines.
Coordinate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer’s request.
Inspect assigned vehicles to identify additional safety or service work that is needed or recommended.
Immediately notify the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on the repair order.
Supervise assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain an efficiency rating of 90% or higher.
Perform other duties as assigned.