Field Service Technician

Cadillac Coffee Company • Grove City, OH

5d • Onsite

About The Position

Cadillac Coffee Company is hiring a Field Service Technician to install, maintain, troubleshoot, and repair coffee brewers, espresso machines, grinders, and other beverage equipment at customer locations in the Columbus, Ohio area. The role is field-based, with most of the day spent driving to and working at customer sites such as coffee shops, restaurants, and hotels in a company vehicle. Technicians diagnose equipment problems, make repairs or replacements, complete installations, and show customers how to use and care for equipment.

The company will train candidates with mechanical or electrical aptitude, including those whose relevant experience comes from work, training, hobbies, or military service. New technicians are paired with experienced technicians and may receive manufacturer certifications. The position includes paid on-call rotation for emergency repairs and opportunities to advance to senior technician, lead technician, or service management roles.

Requirements

• High school diploma or GED.
• Mechanical or electrical aptitude, which may come from prior work experience, training, hobbies, or military background.
• Valid driver's license and a driving record suitable for insurability.
• Comfort working on your feet, lifting up to 50 pounds, and working in varied conditions, including customer kitchens, outdoor equipment areas, and tight mechanical spaces.
• Good communication skills for explaining repairs to customers.
• Basic math skills for measurements, ratios, and invoicing.

Nice To Haves

• Two years of formal repair experience is a plus, but is not required.

Responsibilities

• Travel to customer sites around the Columbus area to install, troubleshoot, and repair coffee and espresso equipment.
• Diagnose equipment problems through observation and testing, disassemble equipment, repair or replace faulty components, and reassemble it correctly.
• Explain to customers how to use and care for new equipment.
• Keep the company van, tools, and paperwork organized.
• Participate in an on-call rotation for after-hours emergency repairs.
• Order parts, track inventory, and maintain accurate service records.

Benefits

• Hourly pay based on experience, with additional pay for on-call and after-hours work.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Company van, gas card, and tools provided.
• Paid training and mentorship from senior technicians, with manufacturer certifications.
• Opportunities to advance to senior technician, lead technician, and service management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED