Field Service Technician 1

Northern Defense Industries LLC•Stevensville, MD

11d

About The Position

The Field Service Technician 1 works under the direction of senior Field Service Technicians and Field Service Engineers to support installation and maintenance of surveillance sensors, associated command and control software, and interfaces. The role provides installation, operational, and maintenance support to external customers, carrying out defined field service tasks according to engineering plans, procedures, and guidance. The position reports to the Field Service Lead and requires up to 60% CONUS and OCONUS travel. The technician installs, configures, and maintains company-provided security and surveillance systems, and supports field activities such as equipment installation, system validation, and routine maintenance. The role also includes identifying and escalating installation issues or system irregularities, completing documentation and status updates, and participating in training and mentorship to build proficiency in assigned tools, equipment, and systems within 6–12 months.

Requirements

High school diploma or equivalent (GED) required.
No prior field service experience is required.
Ability to follow established procedures, identify deviations, and escalate issues appropriately.
Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures.
Ability to learn and safely use hand tools, test equipment, and company-provided systems within 6–12 months of hire.
Ability to use hand tools, test equipment, and company-provided systems safely in accordance with training and established procedures.
Ability to follow established processes, checklists, and safety requirements in field environments.
Strong teamwork and ability to establish working relationships with technical staff, peers, external government customers, and host nation end users.
Effective verbal communication skills for coordination with Field Service Engineers, project leadership, and site personnel.
Strong organizational skills and ability to manage assigned tasks in dynamic field environments.
Must be able to lift up to 50 pounds.
Must be comfortable working at height and willing to become a certified authorized climber/rescuer.
Ability to obtain and maintain a valid U.S. passport for domestic and international travel.
Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance.

Nice To Haves

Prior exposure to technical, mechanical, electrical, IT, or field-based work environments, including military, vocational, internship, or entry-level technical roles.
Basic familiarity with electronic systems, cabling, or structured wiring concepts.
Basic computer literacy, including standard software applications such as Microsoft Word, Excel, and Outlook, and operating systems such as Windows or Linux.
Familiarity with hand tools, power tools, basic test equipment, or maintenance tools through coursework, training, or prior experience.
Previous experience in environments requiring adherence to safety procedures, technical instructions, or standardized processes.
Interest in developing technical skills related to surveillance systems, networking, electronics, or field service operations.

Responsibilities

Perform on-site installation, configuration, and maintenance of security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction.
Execute assigned field service tasks involving cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.
Support scheduled CONUS and OCONUS field service activities, including equipment installation, system validation, and routine maintenance.
Identify system irregularities or installation issues and escalate findings to Field Service Engineers.
Assist with corrective actions for known issues under the guidance of Field Service Engineers or senior technicians.
Use hand tools, test equipment, and basic diagnostic tools safely, following training and established procedures.
Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly.
Support remote or telephonic technical assistance activities as directed.
Complete required field service documentation, checklists, and installation records accurately and on time.
Provide written and verbal status updates to Field Service Engineers and project leadership as required.
Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6–12 months.
Maintain required certifications, safety training, and operational qualifications associated with the role.