Field Service Technician 1

Light & Wonder•REMOTE-USA-NY, NY

6d•$23 - $26

About The Position

The Field Service Technician 1 is a customer-facing role supporting Light & Wonder gaming equipment in Farmington, New York. The position performs preventative maintenance and troubleshooting on Video Lottery Terminals (VLTs), Electronic Table Games (ETGs), and related equipment, ensuring that equipment meets Gaming Commission and company standards. The posting identifies this as an urgent need and states that the position will be on second shift, while noting that assigned shifts may be first, second, or third shift. The technician uses diagnostic tests, software settings, functional testing, and the Management Terminal to verify equipment operation and status. The role also involves preparing accessories for installations or conversion projects, documenting incidents and maintenance, following company service and safety procedures, maintaining tools and equipment, and reviewing customer issues with management and technical leads. Travel may include other facilities within the department. The role requires a high school diploma or equivalency, a valid driver’s license, and the ability to obtain and maintain required gaming licenses. Candidates must meet one of the stated experience pathways: one year of experience assembling, testing, and repairing electronic gaming devices; six months of experience plus a related gaming school certificate of completion; or equivalent experience. The position includes regular field-related physical activity, including lifting and carrying equipment.

Requirements

Must be at least 21 years of age.
Must maintain a valid driver’s license and be able to obtain and maintain gaming licenses as required.
One year of experience in assembly, testing, and repair of electronic gaming devices; or six months of experience and a related gaming school certificate of completion; or equivalent.
Ability to perform basic troubleshooting to isolate and correct problems down to an assembly level.
Basic knowledge of electricity, electronics, and mechanics of gaming-type devices.
Basic understanding of network communication and network troubleshooting.
Ability to lift and carry 50 pounds regularly for short distances and transport heavy equipment using proper moving devices.
Demonstrated safe and proper use of hand tools and power tools.
Basic knowledge of PC operation and security risks relating to PC operation.
Basic Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Ability to read and understand Light & Wonder schematics and service manuals.
Ability to maintain good customer relations, internally and externally.
Basic knowledge of current Light & Wonder gaming devices to the assembly level.
Good problem-solving skills.
High school diploma or equivalency.
Ability to sit, stand, walk, bend, use hands, operate a computer, and perform work requiring close and distance vision and adjustment of focus.

Responsibilities

Perform preventative maintenance on VLTs, ETGs, and related equipment in accordance with Gaming Commission and company standards and specifications.
Verify proper VLT and ETG operation using diagnostic tests, software settings, and functional testing.
Use the Management Terminal daily to verify VLT status.
Where applicable, assemble and prepare accessories for installations according to change orders.
Complete accurate Incident Reports in accordance with Gaming Commission and company standards.
Complete required maintenance records clearly and precisely.
Complete detailed daily and weekly technical logs.
Follow Light & Wonder Field Service standards, policies, and procedures.
Follow safety procedures for vehicle safety, loading games, ladder use, and electricity.
Keep tools and equipment in proper, safe, and working condition.
Stay current with Light & Wonder Field Advisories and eLearning.
Review customer issues with management and the technical lead as they arise.
Prepare conversion projects or installations with limited or no supervision.
Travel to other facilities within the department when required.
Use approved Personal Protective Equipment when working in the field, production, or warehouse.