Field Service Technician
About The Position
Usherwood is seeking a hardworking, client-focused Field Service Technician to provide onsite client support by maintaining and integrating copiers and printers. The technician will specialize in equipment from manufacturers including Canon, Xerox, HP, and Ricoh, and will serve clients across a geographical territory. The role includes installing, upgrading, configuring, testing, and maintaining equipment; troubleshooting and repairing issues; documenting service work; maintaining tools and equipment; managing replacement parts and equipment stock; and teaching customers how to use equipment properly. The technician is expected to manage time and customer expectations, maintain positive client relationships, comply with company policies, meet company performance benchmarks, and participate in ongoing product training. The role requires lifting up to 60 pounds.
Requirements
- High school diploma.
- Strong problem-solving and client service skills.
- Basic understanding of computers and networking.
- Ability to work independently without supervision.
- Valid driver's license and clean driving record.
- Ability to lift up to 60 pounds at a time.
- Eagerness to learn.
Responsibilities
- Troubleshoot and repair a wide variety of copiers and printers.
- Develop and maintain productive, positive relationships with clients to ensure customer satisfaction.
- Manage time and customer expectations and requirements within a geographical territory.
- Comply with company policies and procedures.
- Achieve and maintain company benchmark performance.
- Engage in continuous product training.
- Install or upgrade company-maintained equipment at various field locations.
- Configure hardware and software components after installation.
- Perform routine maintenance on technology equipment.
- Test equipment to troubleshoot issues.
- Document installations and repairs.
- Maintain tools and equipment used during service calls.
- Teach customers how to use equipment properly.
- Manage stock of replacement parts and equipment.
Benefits
- Paid training and certification opportunities.
- Medical, dental, vision, and supplemental insurance.
- Generous paid time off policy.
- Company-paid life insurance and long-term disability insurance.
- 401(k) plan with matching company contribution.
- Annual company store allowance.
- Company vehicle.
- Enrollment in a monthly bonus opportunity program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
