Field Service Technician

Amarok • Tallahassee, FL

11d

About The Position

AMAROK is hiring a Field Service Technician to support customers using its perimeter security systems. The technician provides preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established procedures to keep systems operating effectively. The role also assists the Install Department with site planning, jurisdictional compliance, inspections, and commissioning after construction.

The position requires weekly Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles. Approximate year-end earnings are $65,000–$85,000, inclusive of base pay and average overtime. Hourly compensation is $27.00–$31.00, depending on experience, skill set, travel requirements, and geographic location.

Requirements

• Availability for weekly Monday–Friday travel with overnight stays.
• Valid driver's license.
• At least 2 years of hands-on experience troubleshooting and installing systems.
• Ability to lift and maneuver heavy objects and safely climb a ladder up to 30 feet.
• Ability to operate power equipment such as aerial lifts, concrete saws, jackhammers, augers, and mixers.
• Ability to analyze and troubleshoot system issues effectively.
• Basic math skills for measuring, calculating, and troubleshooting system configurations.

Nice To Haves

• Experience with access control systems and/or fire alarms.
• OSHA certification and/or familiarity with OSHA compliance.

Responsibilities

• Conduct preventive maintenance, troubleshoot and repair systems, and complete system upgrades at customer sites according to established procedures.
• Assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction.
• Organize and prioritize daily service calls and routes to complete work promptly and to a high standard.
• Build and maintain professional customer relationships through service, training, and support.
• Assist other Field Service Technicians as needed and share knowledge.
• Drive safely and follow local, state, and federal traffic laws while traveling to service locations.
• Monitor inventory, complete service reports accurately, and submit documentation by required deadlines.
• Track and submit expense reports according to company policies.

Benefits

• Medical, dental, and vision benefits.
• Per diem for overnight travel.
• Company vehicle and company-paid travel expenses.
• Yearly bonus.
• Highly competitive pay, with windshield time paid.
• Short- and long-term disability insurance.
• Life insurance.
• Flexible Spending Account (Section 125).
• Tuition reimbursement program.
• Matching 401(k) retirement plan.
• Training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed