Field Service Technician

FIDELITY MANUFACTURING • Ocala, FL

13d • Onsite

About The Position

The Field Service Technician is responsible for providing on-site installation support, troubleshooting, and customer service for generator packages and enclosures at customer locations. This role requires strong mechanical aptitude, problem-solving ability, and professionalism while working in diverse field environments. The Field Service Technician represents Fidelity Manufacturing on job sites and ensures projects are completed safely, efficiently, and to company quality standards.

Requirements

• High School Diploma or equivalent required.
• Demonstrated effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience operating heavy equipment (lull, boom lifts, scissor lifts).
• Quality fabrication skills.
• Ability to work at elevated heights without fear.
• Ability to work flexible hours and extended travel assignments (up to 4 weeks at a time).
• Ability to apply common-sense understanding to carry out detailed written and oral instructions.
• Ability to pass pre-employment drug screening.
• Completion of required safety training prior to and during employment.

Nice To Haves

• Three (3) to five (5) years of related mechanical, fabrication, or installation experience preferred.

Responsibilities

• Provide on-site service, troubleshooting, and installation support at customer locations.
• Interpret customer requirements and resolve field-related challenges.
• Guide and coordinate with on-site technicians, contractors, and crane operators.
• Assist with rigging, positioning, and installation of generator packages and related components.
• Operate heavy equipment including forklifts, lulls, boom lifts, and scissor lifts.
• Maintain professional appearance, organization, and cleanliness of service truck and equipment.
• Follow all OSHA regulations, site-specific safety requirements, and company policies.
• Communicate effectively with customers, supervisors, and internal departments regarding project status.
• Travel extensively as required to support customer needs.
• Maintain accurate documentation related to service activities.

Benefits

• Medical, Dental and Vision Insurance
• Paid Holidays and Sick Time
• Career advancement and bonus opportunities
• Fun Events!
• Paid vacation days
• 401K
• Learning and Development
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED