Field Service Technician

Gordon Flesch Company • Chicago, IL

33d • Onsite

About The Position

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate�s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

Requirements

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds

Nice To Haves

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer�s national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Maintain accurate car stock inventory
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

Benefits

• Medical
• Dental
• Personal Time
• Vacation Time
• 401(k)
• 401(k) match
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED