Field Service Technician
About The Position
The Field Service Technician Team Lead oversees and guides a team of field service technicians responsible for installing, maintaining, and repairing equipment at client locations across the United States. The role combines technical expertise with leadership to coordinate daily operations, manage schedules, and provide hands-on support as needed. The Team Lead maintains service quality, safety compliance, and customer satisfaction while fostering a collaborative team environment. The position also liaises with management and clients to communicate project status, resolve issues, and implement process improvements so field operations align with company goals and client expectations.
Requirements
- High school diploma or equivalent.
- At least 5 years of experience as a field service technician, with demonstrated technical proficiency.
- At least 2 years of leadership or supervisory experience in a field service environment.
- Strong knowledge of relevant electrical, mechanical, or electronic systems.
- Valid driver’s license and ability to travel frequently to client sites across the United States.
- Strong technical, leadership, communication, problem-solving, and organizational skills.
- Proficiency with digital tools and software for workflow management and data reporting.
Nice To Haves
- Technical certification or associate degree in a relevant field.
- Bachelor’s degree in engineering, technology, or a related discipline.
- Experience with team management software and field service management systems.
- Certifications such as OSHA safety training, PMP, or industry-specific credentials.
- Track record of improving team performance and customer satisfaction metrics.
- Familiarity with advanced diagnostic tools and remote troubleshooting technologies.
Responsibilities
- Lead, mentor, and supervise field service technicians to meet operational and service delivery targets.
- Coordinate daily schedules, assign tasks, and monitor progress to ensure timely completion of service calls and projects.
- Perform equipment installation, troubleshooting, maintenance, and repair as needed.
- Ensure field operations comply with safety protocols, company policies, and industry regulations.
- Act as the primary point of contact among technicians, management, and clients, facilitating communication and resolving service-related issues.
- Conduct performance evaluations, provide training opportunities, and support team members’ professional development.
- Maintain accurate records of service activities, parts usage, and customer interactions in company systems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
