Field Service Technician Laser

Amada • Concord, CA

32d • Onsite

About The Position

This position is responsible for completing all aspects of installation, including following up on any aspects outside the normal scope of work with the proper departments to ensure customer satisfaction. The role also involves completing status reports, expense reports, and technical documentation, while maintaining excellent customer and coworker relations. Regular travel is required, and the technician will provide feedback to management on machine and customer issues. Additionally, the role requires a commitment to an Injury-Free Environment by complying with the corporate environmental, health, and safety program.

Requirements

• Technical and working knowledge of Mechanical systems
• Technical and working knowledge of Electrical systems
• Technical and working knowledge of Hydraulics
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).
• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• Motivated and have self-initiative.
• Engaged.
• Teachable.

Responsibilities

• Complete all aspects of the installation, following up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed