Field Service Technician III - Ohio
About The Position
As a Field Service Technician III at Boston Scientific, you will serve as a technical partner to customers by installing, maintaining, troubleshooting, calibrating, and repairing Boston Scientific medical systems and devices. This hands-on, field-based position requires technical expertise and independent problem-solving. You will manage an assigned territory and work with healthcare providers and patients to support equipment performance, user training, and service delivery. The position supports Boston Scientific’s Cardiovascular Division, including IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. Depending on business needs, you may collaborate with cross-functional teams on sales support, complaint resolution, event coverage, and field documentation. The selected candidate must reside in Ohio and will provide coverage to the Northeast Region of the U.S. as needed. The role offers substantial independence, with support and collaboration from senior team members as needed. Boston Scientific will not offer or assume sponsorship of an employment visa for this position.
Requirements
- At least 3 years of experience with an associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field, or an equivalent combination of education, training, and relevant work experience.
- Equivalent qualifications may include a high school diploma or GED and at least 5 years of relevant field service, technical, or biomedical equipment experience.
- Equivalent qualifications may include BMET certification, formal technical training, or military technical training and at least 3 years of hands-on experience.
- Equivalent qualifications may include a bachelor’s degree in a related field and at least 2 years of technical experience in field service, maintenance, repair, or support of complex equipment.
- At least 1 year in a role requiring travel to customer or field/remote sites.
- Strong understanding of electronic systems, including analog and digital circuitry.
- Proficiency in troubleshooting and servicing complex technical or medical equipment.
- Excellent verbal and written communication skills and a customer-first mindset.
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice.
- Ability to work independently and manage multiple priorities with minimal supervision.
- Valid driver’s license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements.
Nice To Haves
- Prior technical field service, biomedical, or military technical MOS experience.
- Experience in hospital or ambulatory surgery environments.
- For Cardiovascular Devices: background in EP, Cath Lab, or imaging technologies.
- Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering.
- Strong proficiency with business systems and Microsoft Office Suite.
Responsibilities
- Provide on-site installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment.
- Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting.
- Provide technical support for field escalations, customer concerns, and warranty inquiries.
- Manage routine and emergency service requests within the assigned territory.
- Document service events, complaint information, and system updates using internal tools.
- Follow standard operating procedures, safety guidelines, and applicable regulatory requirements.
- Participate in projects, event support, or cross-functional tasks as required by the business unit.
- Communicate with internal teams, customers, and leadership about service activities and priorities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
