Field Service Technician III

IGT, a Nevada Corporation • WV Statewide, WV

8d • Remote

About The Position

As a Traveling Field Service Technician III, you will install, maintain, troubleshoot, and repair gaming equipment, systems hardware, payment and loyalty solutions, kiosks, ATMs, and other connected technologies. You will work independently to resolve complex technical issues, support major field service projects, and provide technical guidance to other technicians. This highly mobile position requires approximately 75% travel, primarily throughout North America. When not traveling, you will support customers within the West Virginia gaming market.

The position is home-based in West Virginia, within approximately 45 miles of Charleston, and requires extensive travel to customer locations. Travel may include overnight stays, extended assignments, and occasional international travel. You must be comfortable working in active casino environments, customer facilities, and installation sites.

Requirements

• High school diploma or GED.
• Minimum 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field.
• Experience independently troubleshooting hardware and/or software equipment in customer-facing environments.
• Strong technical troubleshooting, problem-solving, and communication skills.
• Valid driver’s license and acceptable driving record.
• Ability to obtain and maintain required gaming licenses and regulatory approvals.
• Willingness to travel approximately 75% of the time and work flexible schedules, including nights, weekends, holidays, and on-call assignments when required.
• Ability to lift and maneuver equipment weighing up to 50 pounds independently, with appropriate assistance for heavier items.

Nice To Haves

• Previous experience supporting casino gaming technology, Video Lottery Terminals (VLTs), or Tribal Gaming environments.
• Experience with gaming machines, payment systems, kiosks, ATMs, networking, and PC hardware/software.
• Experience supporting large-scale installations, technical deployments, or multi-site projects.
• Experience mentoring technicians or serving as a technical project lead.
• Associate or technical degree in Electronics, Information Technology, Networking, or a related discipline.
• Valid passport or ability to obtain one for potential international assignments.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.
• Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues.
• Support major installations, casino openings, expansions, equipment conversions, and technology upgrades.
• Serve as a technical resource for other Field Service Technicians by providing troubleshooting support and sharing knowledge.
• Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams.
• Perform preventive maintenance, equipment inspections, and component replacements.
• Maintain accurate service records, technical documentation, and parts inventory.
• Ensure compliance with applicable gaming regulations, safety procedures, and company standards.

Benefits

• 401(k) savings plan with company contributions, subject to eligibility requirements.
• Medical insurance, subject to eligibility requirements.
• Dental insurance, subject to eligibility requirements.
• Vision insurance, subject to eligibility requirements.
• Life and disability coverage, subject to eligibility requirements.
• Paid time off, subject to eligibility requirements.
• Tuition reimbursement, subject to eligibility requirements.
• Wellness programs, subject to eligibility requirements.
• Employees may be eligible for bonus or commission opportunities, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED