Field Service Technician III

Canon U.S.A., Inc.•Sacramento, CA

1d•$29 - $44•Onsite

About The Position

Canon U.S.A. is hiring a Field Service Technician III to provide operational, maintenance, networking, and technical support in a customer-facing role. The technician diagnoses and repairs equipment, maintains technical and service records, supports multiple product lines, and helps resolve escalated technical and customer service issues. The position involves working in a 24/7 customer-driven setting, including shift work and on-call rotations, and requires travel to customer locations. Full-time presence is required at assigned offices, worksites, or territories on scheduled work days. Customer policies and protocols apply and may include COVID-19 vaccination or other related measures. The anticipated pay range is $29.20–$43.73 per hour, and the role is eligible for a transportation allowance.

Requirements

Typically requires general and/or vocational training plus 2 to 4 years of related experience.
Associate’s degree in electronics or electrical engineering from an accredited college or technical school, or equivalent experience.
Direct experience working as a field technician.
Ability to meet or exceed minimum performance standards for productive technical quality and customer satisfaction in the assigned territory.
Ability to travel; a valid driver’s license and acceptable driving record are necessary.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Must take necessary steps to obtain security and/or other clearances required to enter customer premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. Canon will not pursue or support visa sponsorship.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.

Responsibilities

Diagnose mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Report product failure trends and serviceability issues to managers with supporting documentation, ensuring accurate information and recordkeeping.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Control assigned technical information and Canon property.
Assist with escalated technical and customer service-related problems in any territory when requested.
Maintain working knowledge and ability to repair multiple product lines, including troubleshooting, diagnostics, and preventive maintenance.
Communicate with supervisors and other departments to resolve escalated technical and customer service-related problems.
Interface with customer IT departments.