Field Service Technician III
About The Position
Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service. Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.
Requirements
- Ability to perform multiple tasks in a fast-paced environment; adaptable
- Attention to details
- Be highly organized and efficient
- Ability to take directions and follow through on instructions
- Ability to handle difficult customers with diplomacy, tact, and problem-solving
- Have good oral and written communication skills
- Have good leadership skills
- Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices
- Have experience with dustless concrete cutting and asphalt
- Have experience installing devices in a retail environment
- Have experience running wires through walls and ceilings
- Have experience troubleshooting and tuning electrical devices
- Have experience bending and running conduit
- Have experience using power tools and scissor lifts
- Computer and other software proficiency in installation and service scheduling systems and other service and expense tracking
- Valid driver’s license and a clean Motor Vehicle Record (MVR) and the ability to maintain a positive driving record throughout employment
Nice To Haves
- Experience as general contractor or related fields are highly desirable
Responsibilities
- Work under the supervision of the Field Services Manager and guidance of Field Services Engineer
- Install, service, and troubleshoot the Company's indoor loss prevention system.
- Perform Preventive Maintenance of the Company’s indoor loss prevention system.
- Complete any service and repair work orders, primarily within your assigned areas as they arise
- Ability to travel up to 70+% of the week, mostly driving, including overnights
- Ability to work extremely flexible hours and weekends to complete installation, service and maintenance of the Company’s systems
- Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
- Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient
- Assistance in the training of Field Services Technicians, ASP, and Contractors
- Take and follow through on directions and instructions while remaining customer focused
- Adhere to the Company’s standard operating procedures
- Abiding commitment to Company’s Core Values, Mission, and Vision
- Utilization of installation and service scheduling systems and other service and expense tracking
Benefits
- Attractive Total Compensation Package
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/STD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
