Field Service Technician III

LB Foster•Dublin, OH

About The Position

The Field Service Technician III (FST3) is a safety-critical role responsible for leading the manufacture, installation, troubleshooting, and repair of LB Foster wayside equipment, including WILD, Rockfall, and Flood Monitoring systems. The role ensures uninterrupted system performance and compliance with The Association of American Railroads (AAR) WABL requirements. The FST3 works directly with customers at their sites and collaborates with Engineering, Project Management, and Operations teams. Extensive travel is required, primarily throughout the United States and Canada, with occasional international travel. The technician performs and authorizes equipment installation, commissioning, maintenance, calibration, and upkeep in accordance with safety requirements, installation standards, and best practices. Work includes rail preparation, precision welding, sealing gauges, soldering, electronic assembly and testing, system calibration and diagnostics, and quality checks. The position also leads and mentors field technicians, coordinates service activities and travel, serves as a customer liaison, develops work instructions, documents service outcomes, and identifies operational improvements. The role involves work outdoors in all weather conditions, on uneven ground and live tracks, as well as operating company vehicles and maintaining company-issued tools. Weekend, holiday, and overtime work may be necessary. Candidates must be able to meet the physical, travel, safety, and certification requirements of the position.

Requirements

At least 3 years of prior field service experience.
Mechanical, electrical, or electronic experience.
1–3 years of railroad or trade experience in communications and signals.
High school diploma or GED.
U.S. passport or ability to obtain one.
Valid driver’s license and clean driving record.
Ability and willingness to travel up to 75%.
Ability to pass pre-employment and random drug screenings.
Previous exposure to work environments requiring personal protective equipment (PPE).
Ability to obtain and maintain E-Rail Safe and railroad-specific RWP certificates.
Ability to obtain and maintain CPR/First Aid certification.
Ability to work one-on-one with customers and in a small team.
Knowledge of electricity and electronics; ability to read and understand electronic drawings, solder electronics according to best practices or standards, follow ESD-safe practices, and troubleshoot electronic systems.
Computer literacy, including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams) and Linux.
Knowledge of IP communications, including SSH, SFTP, DNS, and NTP, and serial communications using tools such as Hyperterm, Zoc, or Putty.
Ability to drive at least 7 hours per day, rent vehicles, and travel by air.
Ability to pass a physical exam; regularly lift 60 pounds and occasionally lift up to 100 pounds; shovel, dig, and use a sledgehammer as required; use a range of power and hand tools; and sit or stand for long periods.
Collaboration and communication, work ethic and self-starting, productivity and continuous improvement, customer focus, advanced problem-solving, adaptability, attention to detail, and accountability.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Perform and authorize installation, commissioning, maintenance, calibration, and upkeep of customers’ WILD and other LB Foster wayside equipment, following safety requirements, installation standards, and best practices.
Prepare rails by drilling through the neutral axis, grinding and polishing surfaces, precision-welding gauges, and applying sealant to prevent water ingress.
Solder wires on PCBs and tag readers, assemble and test complex electronic assemblies, and use specialized tools and Linux interfaces to calibrate, commission, and diagnose systems.
Operate mega-ohm meters, multimeters, power tools, and hand tools to conduct quality checks, install equipment, and repair sites.
Follow company ISO quality processes, procedures, and best practices.
Submit timely and accurate travel expense reports in accordance with company policy.
Travel extensively throughout North America and occasionally overseas to support customers and equipment.
Work weekends, holidays, and overtime as necessary.
Apply safety rules and safe work habits, identify risks, avoid unsafe situations, and promote a strong safety culture in compliance with company and railroad standards.
Work safely outdoors in all weather conditions, on uneven ground, and on live tracks; safely operate, maintain, and care for company-issued tools.
Operate company vehicles and plan travel logistics, including air travel, rental vehicles, lodging, and site scheduling.
Assist the Operations Manager with customer communications, scheduling, and field service itinerary coordination.
Lead and mentor fellow field technicians to improve performance and technical skills.
Develop work instructions to support future operations and knowledge transfer.
Act as a liaison among field technicians, management, and customers to support operational efficiency.
Identify operational issues, recommend improvements, and execute solutions across departments.
Assign and delegate tasks based on workload, skill set, and operational priorities.
Serve as the primary customer point of contact, address inquiries, and coordinate on-site service needs.
Document field activities, system performance, and service outcomes; maintain accurate trip reports and site records.
Create and review calibration documentation for customers and internal records.
Perform other tasks and projects as assigned.

Benefits

Medical, dental, and vision benefits beginning the first day of the month after hire.
Market-leading 401(k) program with company match.
10 paid holidays per year and a PTO accrual plan.
Paid sick leave.
Paid parental leave.
100% tuition reimbursement.
Career development and advancement opportunities.

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