Technicien de Service sur site III / Field Service technician lll

GEA Group•Drummondville, QC

5d•Onsite

About The Position

The Field Service Technician III performs routine maintenance, warranty work, and minor repairs to a variety of industrial equipment products and packages without supervision. This role involves responding to customer requests, providing advanced technical support and troubleshooting, and performing retrofitting of industrial control panels. The technician ensures that all tasks are completed in accordance with ANSI/IIAR-6 2019 standards, provides training to customers on equipment operation, and manages all required paperwork within the specified timeframe.

Requirements

Minimum of a high school diploma or GED required.
ANSI/IIAR-6 certification required or must be able to obtain certification within 1 year.
Minimum of 10 years of experience.
Ability to travel and work according to a changing schedule.
Capable of reading P&IDs and electrical schematics.
Thorough knowledge of the refrigeration cycle.
Knowledge of the major components pertaining to a refrigeration system.
Advanced working knowledge of electrical systems, wiring, and control schemes.
Excellent verbal and written communication skills.
Ability to problem-solve.
Excellent time management skills.
Must be a self-starter & driven.
Advanced knowledge of screw and piston-type compressors and their packages.
Advanced working knowledge of industrial control panels.
Knowledge of ANSI/IIAR-6 2019 and capable of adhering to its standards.
Ability to travel 90% of the time.
Ability to sit, stand, bend, reach, walk, and maneuver in small spaces for extended periods.
Must be able to lift/carry 75lbs frequently.
Sufficient hand, arm, and finger dexterity to operate computers, tools, and machinery.
Ability to work extended hours on occasion, including weekends and holidays.
Ability to work in manufacturing areas that may be noisy, dusty, hot, cold, greasy, and/or wet.

Nice To Haves

Technical school certification in refrigeration or similar field; preferred.
RETA CIRO Certification; preferred.
EPA 608 universal certification; preferred.

Responsibilities

Possess strong mechanical and electrical aptitude.
Respond to customer requests and field dispatches.
Meet with customers at the site to discuss the service or repair nature.
Provide advanced technical support and perform advanced troubleshooting for the compressor package.
Provide advanced technical support and perform advanced troubleshooting on electrical and control systems.
Provide advanced technical support and perform advanced troubleshooting of refrigeration systems.
Perform retrofitting of industrial control panels across multiple manufacturers.
Complete routine maintenance or repair in accordance with ANSI/IIAR-6 2019.
Inspect machinery to confirm proper working order.
Provide preventative measure suggestions.
Discuss work completed with the customer.
Submit all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe.
Perform after-hours telephone troubleshooting support.
Proficiently train customers on the operation of the equipment.