Field Service Technician III
About The Position
Titan Electronics, a division of Marksman Titan Security Group, provides electronic security system installation and service. The Field Service Technician III services, configures, installs, and programs electronic security systems, including access control, CCTV, burglar alarms, intercoms, and telephone entry systems. The position reports to the Service Manager and Operations Manager and travels to customer sites throughout the Chicagoland area, Southern Wisconsin, and Northwest Indiana in a company-provided vehicle. The technician diagnoses and repairs equipment and configurations, works with customer personnel to build relationships and demonstrate systems, provides training as needed, and uses technical manuals and manufacturer technical support to troubleshoot problems.
Requirements
- At least 3 years of experience servicing and configuring enterprise-level security systems.
- Associate degree or technical degree.
- At least 3 years of experience installing and programming access control systems, including Brivo, Genetec, LenelS2, AMAG, Johnson Controls, Honeywell, or Avigilon.
- Knowledge of computer networks, switches, IP addresses, routers, and modems.
- Ability to obtain a valid PERC.
- Ability to read, write, speak, and understand English.
- Ability to pass a pre-employment drug screen and criminal background check.
- Ability to work outdoors and on step ladders, extension ladders, and power lifts.
- Ability to routinely lift, push, or pull packages weighing up to 60 pounds.
Responsibilities
- Service and configure enterprise-level access control systems, DDE elevator integrations, enterprise-level IP CCTV systems, DVRs and NVRs, burglar alarms, intercom systems, telephone entry systems, and associated equipment.
- Travel to customer sites throughout Chicagoland, Southern Wisconsin, and Northwest Indiana in a company-provided vehicle.
- Diagnose and repair equipment and configurations.
- Interface with customer personnel, develop relationships, and demonstrate systems; provide training as needed.
- Use technical manuals and manufacturer technical support to troubleshoot problems.
- Perform other duties as assigned.
Benefits
- Discretionary year-end bonus
- Paid vacation and personal days
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Paid holidays
- 401(k) match
- Skills-enhancing training and opportunities for career growth and promotion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
