Field Service Technician II - Northeast (PA, NJ, NY, MD)

Bartelt Packaging•Sarasota, FL

About The Position

Bartelt Packaging, a ProMach company, is seeking a Field Service Technician II to repair, maintain, and start up Bartelt Packaging equipment. The technician serves as a communication link between customers and the company, providing technical support and excellent customer service. The role involves installing, integrating, repairing, and troubleshooting complex flexible machinery, ensuring that inspection, testing, quality, and operating specifications are met. It also includes overseeing customer personnel during installations, integrations, and service work; occasionally customizing machine programs to meet customer needs; providing customer training and aftermarket parts assistance; and supporting the factory floor when not traveling for field service. The position may require occasional 24-hour on-call availability and extensive travel within the United States, with occasional international travel. The successful candidate must live within an hour of a major airport. Bartelt Packaging provides pouching and cartoning systems for food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. ProMach describes its work environment as open and communicative, with opportunities for individual initiative, growth, and career development. Employees receive salary and comprehensive medical and dental programs, life insurance, paid time off, and a retirement savings plan with company matching. Benefits are available beginning on the first day of employment.

Requirements

Technical associate degree or an equivalent combination of education and experience.
At least 3 years of experience in machinery repair.
Knowledge of mechanical principles.
Willingness to travel extensively within the United States and occasionally internationally.
Good communication and interpersonal skills and a strong customer-service focus.
Proficiency with Windows and Microsoft Word, Excel, and Outlook.
Ability to train customer personnel on equipment.
Residence within an hour of a major airport.

Nice To Haves

Experience with flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Travel to repair, maintain, and start up specified Bartelt Packaging equipment.
Install, integrate, repair, and troubleshoot complex flexible machinery.
Ensure established inspection, testing, quality, and operating specifications are met.
Direct or oversee customer personnel during machinery installations, integrations, repairs, and troubleshooting.
Occasionally customize machine programs to meet customer needs.
Occasionally maintain 24-hour on-call status and provide technical support to customers by telephone.
Provide factory-floor support when not traveling or providing customer field service.
Train customers in the operation and service of the company's machinery.
Assist customers with aftermarket parts needs while in the field.
Provide a communication link between customers and the company.