Field Service Technician II CA

Aventiv Technologies•Rancho Cucamonga, CA

7d•$29 - $32•Onsite

About The Position

The Field Service Technician II maintains and repairs telecommunications equipment and associated computer, networking, and electronic equipment, and installs Aventiv/Securus products, features, and equipment in correctional facilities. The role supports tablet customers by helping administer the tablet program, ensuring tablets are fully utilized, maintaining accurate inventories, and returning extra or damaged inventory. The technician travels between locations to resolve technical issues and may also serve as an onsite technician for a specific customer or as a hybrid onsite and roving technician. The position may provide installation assistance, training, and troubleshooting support to a Field Service Associate or Field Service Technician I. Frequent travel between multiple locations throughout San Bernardino County is required, including driving up to approximately 200 miles per day based on business needs. Mileage reimbursement is provided. The role may include both technical and administrative duties, such as customer reporting, data entry, training, producing call detail record reports, supporting video visitation, and preparing recordings for subpoena-related purposes.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience working with Windows OS, VOIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; terminating 110, 66, Krone, RJ11, and RJ45 connections up to 100-pair cables; and troubleshooting wiring, T1, and CO dial-tone problems.
Experience and knowledge of network cabling configuration, troubleshooting, and installation standards for Cat3, Cat5, and Cat6.
Working knowledge of, and ability to learn, applicable electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment practices, standards, and codes.
Ability to complete tasks with urgency and high work quality, negotiate alternatives for resolving issues, and escalate issues when necessary.
Ability to respond to management and customer requests by phone, email, and reporting; follow Field Service Standards and company policies; and self-train on telephony-based products.
Strong multitasking, prioritization, issue-tracking, written communication, and verbal communication skills.
Ability to travel frequently between locations throughout San Bernardino County and drive up to approximately 200 miles per day based on business needs.
Ability to perform the listed physical activities and, when required, lift up to 45 pounds.
Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications such as A+, N+, or MCSE.
Cisco certifications such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience working in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, LAN/WAN and networking hardware and software, electronic equipment, and wiring in accordance with specifications, codes, standards, and procedures.
Repair and install phones, kiosks, video terminals, wireless access points, tablets, and other equipment in correctional facilities within the assigned area.
Provide operational support for site surveys, pre-bid meetings, and sales conferences.
Communicate with dispatchers to receive assignments and provide estimated arrival and departure information.
Troubleshoot problems when standard procedures do not resolve them and coordinate with multiple departments to reach a resolution.
Assist in educating and training Securus customers, provide information to technical support, and follow guidance on Securus products and services.
Provide administrative services as needed or when assigned to a customer, including data entry for PIN/PAN and blocks or unblocks, customer reporting, training, producing CDR reports, assisting with video visitation, and preparing recordings on CD/DVD in response to subpoenas; testify in court when required.
Maintain equipment and tools, and manage assigned company assets and inventories, including tools, vehicles, parts, and laptops.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Provide installation assistance, training, or troubleshooting assistance to a Field Service Associate and/or Field Service Technician I.
Support tablet customers by helping administer the program, maintaining proper inventory, and returning extra or damaged inventory.