Field Service Technician II CA

Aventiv•Rancho Cucamonga, CA

7d•$29 - $32

About The Position

The Field Service Technician II maintains, repairs, programs, and installs telecommunications equipment, associated computers, networking hardware and software, and other electronic equipment, including Securus products, in correctional facilities. The role supports tablet customers by helping administer the program, ensuring tablets are utilized and inventories are maintained, and arranging for excess or damaged inventory to be returned. The technician travels among locations throughout the assigned area to resolve technical issues. Depending on customer needs, the role may also be based at a particular site, where it includes technical and administrative duties, or combine onsite and roving work. The technician may assist with installations, training, and troubleshooting for Field Service Associates and Field Service Technician I employees. Frequent travel across multiple locations in San Bernardino County is required; driving may reach approximately 200 miles per day depending on business needs. Mileage reimbursement is provided.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience with Windows OS, VoIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; terminating 110, 66, Krone, RJ11, and RJ45 connections; working with cables up to 100 pairs; and troubleshooting wiring, T1, and CO dial-tone problems.
Experience and knowledge of network cabling configuration, troubleshooting, and installation standards for Cat3, Cat5, and Cat6.
Ability to understand customers’ service needs and work to improve facility operations involving Securus products such as inmate calling systems, video visitation, kiosks, and tablets.
Working knowledge of, and ability to learn, applicable electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment practices, standards, and codes.
Ability to complete tasks with urgency and high work quality; negotiate alternative solutions and escalate issues when necessary.
Ability to respond to management and customer requests by phone, email, and reporting; adhere to Field Service Standards and company policies.
Self-starting ability and willingness to self-train on telephony-based products.
Strong multitasking, prioritization, and issue-tracking skills.
Strong written and verbal communication skills for working with customers, dispatchers, technical support, specialists, other field technicians, and management.
Ability to perform the stated physical activities, including standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, and using computer peripherals; may need to lift up to 45 pounds.
Required vision abilities include close and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications, such as A+, N+, or MCSE.
Cisco certifications, such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience working in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, LAN/WAN and networking hardware and software, electronic equipment, and wiring in correctional facilities according to specifications, codes, standards, and procedures.
Repair and install phones, kiosks, video terminals, wireless access points, tablets, and other required equipment within the assigned area.
Support site surveys, pre-bid meetings, and sales conferences.
Receive work assignments from dispatchers and provide estimated arrival and departure times.
Troubleshoot issues that standard procedures have not resolved, coordinating with multiple departments as needed.
Educate and train Securus customers, provide information to technical support, and follow direction concerning Securus products and services.
Provide administrative support as needed or when assigned to a particular customer, including data entry for PIN/PAN and blocks/unblocks, customer reporting, training, CDR reports, video visitation assistance, and preparing recordings or video on CD/DVD in response to subpoenas; testify in court when required.
Maintain equipment and tool inventories and manage assigned company assets, including tools, vehicles, parts, and laptops.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Assist with installation, training, and troubleshooting for a Field Service Associate or Field Service Technician I.