Field Service Technician II - Phoenix, AZ (part-time)

NCR Atleos • ARIZONA, VIRTUAL, AZ

22d • Onsite

About The Position

The Part-Time Field Service Technician is an hourly, non-exempt position responsible for frontline field support to ensure the consistent and reliable operation of deployed equipment and systems. The role provides onsite service on a flexible, part-time schedule, including first- and second-line maintenance, installations, software and hardware upgrades, networking support, preventive maintenance, and spare-parts management.

Assignments are scheduled according to operational demand, peak service periods, and contractual maintenance requirements. Time worked is tracked and compensated in accordance with applicable wage and hour laws and company policies. The position offers flexible, hands-on technical work, paid training, and variable hours of up to 19 per week; hours are not guaranteed. Example shift blocks are 8:00 AM–5:00 PM, 12:00 PM–9:00 PM, and 3:00 PM–12:00 AM. Two scheduled weekend days per week are expected, Saturday and Sunday, though actual schedules may vary with service demand, site requirements, and technician availability.

Requirements

• High school diploma or equivalent.
• Must be a local candidate in the specified geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• At least 1 year of experience in field service, technical support, or maintenance; professional, contract, or academic experience is applicable.
• Basic working knowledge of mechanical, electrical, or IT systems relevant to the supported environment.
• Familiarity with and ability to use and operate an Android cell phone.
• Ability to follow written procedures, safety requirements, and work instructions.
• Ability to accurately track and report time worked in an hourly environment.
• Valid driver's license with an acceptable driving record and ability to travel to field sites.
• Ability to complete applicable background checks, safety training, and required certifications.

Nice To Haves

• Technical or vocational training in electronics, mechanics, IT, engineering, or a related field.
• Enrollment in or completion of a technical, engineering, or trade school program.
• Prior experience supporting field-based equipment or distributed technology environments.
• Familiarity with service ticketing, work order, or preventive maintenance systems.

Responsibilities

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems.
• Carry out simple corrective actions, including system resets, configuration checks, and minor component replacements.
• Support the physical installation, setup, removal, and commissioning of equipment at customer or operational sites.
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments.
• Deliver, replace, and return spare or defective parts while documenting part usage accurately.
• Record time worked, tasks completed, and service outcomes in designated service management tools.
• Follow documented service procedures, safety guidelines, and site-specific requirements.
• Escalate unresolved or complex issues to higher-level technical support teams as directed.
• Provide basic status updates and participate in scheduled service coordination touchpoints.

Benefits

• Paid training.
• Full-time employee benefits listed: medical insurance, dental insurance, life insurance, vision insurance, short- and long-term disability, paid vacation, and 401(k).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED