Field Service Technician II - Hartford, Connecticut

Military Spouse Corporate Career Network•Hartford, CT

5d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the Hartford, Connecticut area. The Field Services organization keeps self-service technology operating for retailers and financial institutions. This customer-facing role serves as a first-line response to customer needs, building long-term relationships through dependable service and effective solutions. The technician will organize and triage issues, communicate professionally with customers, and proactively address problems where possible. The role involves installing, maintaining, diagnosing, and repairing electromechanical equipment such as ATMs and self-checkout systems within an assigned territory. Work may involve hardware, software, networking, system configurations, network faults, system access, security settings, and remote connectivity. NCR Atleos provides virtual and hands-on training, along with access to teachers, mentors, and coaches. Technicians may be reassigned to adjacent service territories during standard shifts to meet operational needs. Participation in overnight travel assignments to support broader service coverage is optional and subject to company travel and reimbursement policies.

Requirements

One or more years of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.
Local candidate to the specific geographic area.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts to meet operational needs.