Field Service Technician - Hartford, CT

Getinge•Hartford, CT

2d•$38 - $47

About The Position

The Field Service Technician serves the Hartford, Connecticut area service territory, providing maintenance and repair services at customer locations in accordance with manufacturer instructions and using knowledge of mechanical, hydraulic, and electronic equipment. The role includes on-site and remote troubleshooting, technical support, preventive and scheduled maintenance, and customer service. The technician supports equipment marketing and service-contract renewals, maintains required technical competence and certifications, submits reports, meets performance indicators, and manages expenses and inventory within established guidelines. The position also serves as a technical mentor and field-based training resource for Maintenance Technicians. The role requires compliance with company, customer, regulatory, environmental, health, and safety policies and procedures. The position has no supervisory or management responsibilities. The stated base pay range is $38 to $47 per hour.

Requirements

Associate’s degree in a technical discipline, such as Electronics, Electro-Mechanical, or Biomedical Engineering, or equivalent military training or a combination of education and experience.
At least 3 years of related experience in a field-based technical service role or technical maintenance/repair position.
Technical proficiency using schematics, checklists, system diagrams, and associated tools to maintain and repair electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency with hand tools and electronic test equipment.
Computer literacy, including familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing work environment.
Ability to work independently with minimal supervision.
Ability to follow documented procedures and protocols, including those applicable to daily duties and regulatory requirements.
Ability to work a flexible schedule when required by customer needs and accessibility protocols.
Valid driver’s license.
Ability to comply consistently with customer-required vendor credentialing processes and protocols.
Ability to work in close quarters and use arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and kneeling.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry is preferred.

Responsibilities

Provide on-site and remote troubleshooting, repair, and technical support to customers within the assigned service territory.
Perform preventive and scheduled maintenance at customer establishments using established procedures, proper tools, test equipment, and replacement parts.
Assist sales personnel in marketing Getinge equipment, including joint calls, in-services, and sales leads.
Support service contracts through high-quality work and customer service, and assist with contract renewals.
Comply with health and safety codes and procedures required by Getinge, customers, and regulatory agencies.
Establish and maintain positive, cooperative relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain competence for job responsibilities by effectively using product information and technical data.
Prepare and submit required reports accurately and by required deadlines.
Meet or exceed applicable KPI requirements.
Maintain expenses and required inventory within guidelines established by the Area Manager, Service.
Provide services according to Getinge’s published warranty and maintenance contract policies.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Understand and conform to environmental, health, and safety policies; identify relevant environmental impacts and workplace hazards, and bring potential environmental improvements or harmful activities to management’s attention.
Perform other related duties as assigned.