Desktop Support in Hartford, Connecticut
About The Position
Virtual Service Operations (VSO) is seeking motivated, career-driven individuals to provide onsite desktop support in Hartford, Connecticut, as part of its relationship with a client. The role supports workstation operations and customer satisfaction through software break/fix, PC installation and changes, imaging, asset handling, printer support, client tech-bar assistance, and IT service management updates. Additional client support duties may be assigned. Training is provided for entry-level new hires. VSO describes itself as a hybrid cloud and managed services consulting firm and highlights ongoing learning and development opportunities.
Requirements
- Must be within driving distance of Hartford, Connecticut, and willing to work onsite.
- U.S. citizenship is required for this position pursuant to a government contract.
- Must be able to lift up to 40 lbs.
- Must be able to stand or walk for extended periods.
- Must be able to walk up and down stairs or ramps.
- Must be able to kneel and work under desks or in confined spaces.
- Must comply with drug testing at hire or at regular or random intervals; VSO pays the costs of required tests.
- Previous desktop support experience is desired; training is provided for entry-level new hires.
- Knowledge of PC imaging.
- Experience with change management and incident management.
- Excellent written and verbal communication.
- Ability to work independently while valuing teamwork.
- Strong problem-solving skills.
- Interest in regular performance appraisals and career advancement.
Nice To Haves
- Dell Technician certification.
- Expertise in inventory control.
- Experience with ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
Responsibilities
- Provide workstation software break/fix support.
- Perform IMAC (PC installs, moves, adds, and changes).
- Load workstation images.
- Recover assets and tag assets.
- Provide printer support.
- Provide Client Center (Tech Bar) support.
- Update IT service management records.
- Perform other client support duties as needed to maintain workstation operations and customer satisfaction.
Benefits
- Ongoing learning and development opportunities.
- Benefits for eligible employees related to health, retirement, and professional development, among other areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
