Field Service Technician II – Hartford, CT.

NCR Atleos•CONNECTICUT, VIRTUAL, CT

6d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II in the Hartford, Connecticut area. The Field Services organization supports retailers and financial institutions by maintaining the availability of self-service technology. This customer-facing role provides first-line response to customer needs and focuses on delivering reliable service and building long-term customer relationships. The technician organizes and triages issues, resolves problems proactively where possible, and services electromechanical equipment such as ATMs and self-checkout systems within an assigned territory. The role includes customer installations, scheduled maintenance, corrective repairs, system overhauls, and troubleshooting across hardware, software, networking, and system configurations. NCR Atleos provides virtual and hands-on classroom training, along with access to teachers, mentors, and coaches. Technicians may be reassigned to adjacent service territories during standard shifts; overnight travel assignments are optional and follow company travel and reimbursement policies. The posted salary range is $45,000–$58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Offers are conditional upon passing applicable screening criteria.

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.
One or more years of related experience.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.