Field Service Technician II - Hartford, Connecticut

VetJobs•Hartford, CT

6d•$45,000 - $60,000•Onsite

About The Position

NCR Atleos is hiring a customer-focused Field Service Technician II to support retailers and financial institutions in the Hartford, Connecticut area. The Field Services organization keeps self-service technology operating by providing reliable, high-quality support. The technician serves as a first-line response for customers, organizing and triaging issues, communicating professionally, resolving problems, and proactively addressing potential issues. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The role is on-site and covers an assigned service territory, with possible reassignment to adjacent territories during standard shifts. Employees may elect to take overnight travel assignments to support broader service coverage. The salary range is $45,000–$58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Full-time benefits include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

Be a local candidate to the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day, rotating and weekend shifts, lifting and carrying tools, parts, and equipment weighing up to 50 pounds without assistance, and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and standards, including Shared Values, the Code of Conduct, health and safety, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for possible reassignment to adjacent service territories during standard shifts to meet operational needs.