Field Service Technician II (ATM) - Southwest/Little Rock AR

VetJobs•Little Rock, AR

7d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to serve customers in the Southwest/Little Rock, Arkansas area. The role is part of the Field Services organization, which maintains self-service technology for retailers and financial institutions. Technicians serve as a first-line response for customer needs, building long-term relationships through reliable service and professional communication. NCR Atleos provides virtual and hands-on classroom training, along with support from teachers, mentors, and coaches. The technician installs, maintains, and repairs electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. The work also involves diagnosing hardware, software, networking, and configuration issues; managing network faults, system access, security settings, and remote connectivity; and organizing and triaging customer issues. The technician must follow company policies and safety, timekeeping, fleet, and driving requirements. Reassignment to adjacent territories during standard shifts may occur. Participation in overnight travel assignments is optional and governed by company policy and reimbursement guidelines. The position is intended for a local candidate authorized to work in the United States who can meet the driving, technical, travel, and physical requirements. The posted salary range represents the full North American pay range; starting compensation depends on qualifications, experience, geographic location, and business needs.

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that satisfies NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform the essential functions of the job with or without a reasonable accommodation.
Be able to travel for prolonged periods, including driving several hours per day.
Be able to work rotating and weekend shifts.
Be able to carry and lift tools, parts, and equipment weighing up to 50 lbs. without assistance.
Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying size.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or N+ Certification.
One or more years of related experience.
Technical experience as a veteran or transitioning military member is encouraged.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.