Field Service Technician II - Production Print Equipment

Canon Careers•Irving, TX

17h•Onsite

About The Position

Canon U.S.A. is hiring a customer-facing Field Service Technician II to provide operational, maintenance, networking, and technical support for Canon-supported production print equipment. The technician diagnoses basic mechanical, software, network, and system failures using established procedures and services and repairs assigned equipment to Canon standards. The role requires working knowledge of multiple product groups, including basic troubleshooting and diagnostics, and delivering efficient, responsive, and accurate field, shop, or on-site maintenance to meet customer needs. The technician maintains technical information, Field Service Reports, Expense Reports, and assigned Canon property, and provides direction to less experienced technicians. The position may also involve resolving escalated technical or customer-service problems in requested territories. It is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination or other COVID-related measures. The role is full-time and on-site at assigned offices, worksites, or territories on scheduled workdays, and may involve shift work and on-call rotations in a 24/7 environment.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Must take necessary steps to obtain security or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and remain active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States, reside in the United States at the time of hire, and be able to comply with customer policies and protocols.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, or on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service-related problems in territories as requested.