Field Service Technician II - Production Print Equipment

Canon U.S.A., Inc.•Dublin, OH

1d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported production print equipment. The technician diagnoses basic mechanical, software, network, and system failures using established procedures and services and repairs equipment to Canon standards and specifications. The role requires working knowledge of multiple product groups, including basic troubleshooting and diagnostics, and providing efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer needs. The technician maintains technical information, Field Service Reports, Expense Reports, and assigned Canon property; provides direction to less experienced technicians; and addresses escalated technical or customer service problems in requested territories. This customer-facing position requires compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures. The role involves full-time onsite presence at assigned offices, worksites, or territories on scheduled workdays, travel, shift work, and on-call rotations in a 24/7 environment.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Be legally authorized to work in the United States and reside in the United States at the time of hire; visa sponsorship is not available.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Meet customer demands through efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer service-related problems in requested territories.