Field Service Technician II - Production Print Equipment

Canon Careers•Dublin, OH

17h•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported production print equipment. The technician diagnoses basic mechanical, software, network, and system failures using established procedures; services and repairs equipment to Canon standards; and maintains working knowledge of multiple product groups and their basic troubleshooting and diagnostic needs. The role provides efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands. It also requires maintaining technical records, field service and expense reports, and assigned Canon property; providing direction to less experienced technicians; and resolving escalated technical or customer service problems in requested territories. This is a full-time, on-site position. It requires travel, working shift schedules and on-call rotations, and the ability to function in a 24/7 environment. The role is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination measures. The technician must obtain any security or other clearances required for customer premises.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; visa sponsorship is not available.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer service-related problems in territories as requested.