Field Service Technician II Baton Rouge, LA
About The Position
As a Field Service Technician II with BearCom, you will install and support wireless communications systems. Technicians are central to each service location and are relied upon to deliver high-quality service and solutions to customers. The role calls for exceptional customer service and the technical ability to develop solutions that meet challenging customer needs. Some regional and/or overnight travel and on-call hours may be required. BearCom is a North American distributor of wireless voice, data, and video solutions and a two-way radio channel partner for Motorola. It has more than 40 years of industry leadership and a network of more than 75 branches. BearCom and Stone Security provide communication, technology, and security solutions.
Requirements
- Five or more years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field, unless military experience applies.
- Extensive knowledge of two-way radio theory, RF propagation characteristics across frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
- Proficiency designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
- Proficiency with Microsoft Office Suite, such as Word and Excel.
- Journeyman level must be attained within six months of employment.
- Associate degree in Electronics Technology or equivalent.
- Valid driver’s license.
- Drug screenings and background checks are part of the hiring process, which may also include a Motor Vehicle Record check.
Nice To Haves
- CET certification.
- R56 Certified Installer.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Proficient electronics background.
- Experience diagnosing, repairing, programming, and installing RF equipment.
- Competence operating communications service monitors, wattmeters, TDRs, FDRs, and multimeters.
- IP networking experience.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
- Security clearance preferred.
Responsibilities
- Create mid-level programming codeplugs with 12 or more channels, trunking, and multiple zones.
- Install and service wireless communications equipment, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Recommend equipment and hardware appropriate to customer requirements.
- Provide exceptional customer service and develop solutions to meet customer needs.
Benefits
- Extensive on-the-job training.
- Fees associated with most professional certifications are covered.
- Highly competitive compensation.
- Medical, dental, and vision insurance.
- Company-paid life and short-/long-term disability insurance.
- Paid holidays.
- Generous paid time off.
- Matching 401(k) plan.
- Use of a company vehicle.
- Employee referral bonus.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
