Field Service Technician II New Orleans (Harahan), LA
About The Position
As a Field Service Technician II with BearCom, you will install and support wireless communications systems and provide customer service and technical solutions that meet customer needs. The role includes programming codeplugs, installing and servicing wireless communications equipment, and recommending appropriate equipment and hardware. Some regional and/or overnight travel and on-call hours may be required. BearCom is a North American distributor of wireless voice, data, and video solutions, with more than 40 years of industry leadership and a network of more than 75 branches. The company provides extensive on-the-job training and supports employees’ professional and technical development.
Requirements
- At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field, unless military experience applies.
- Extensive knowledge of two-way radio theory, RF propagation characteristics across frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
- Proficiency designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
- Proficiency with Microsoft Office applications, such as Word and Excel.
- Journeyman level must be attained within 6 months of employment.
- Associate degree in Electronics Technology or equivalent.
- Valid driver’s license.
- Ability to undergo drug screening and background checks; a Motor Vehicle Record check may also be included in the hiring process.
Nice To Haves
- CET certification.
- R56 Certified Installer.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Security clearance.
- Proficient electronics background.
- Experience diagnosing, repairing, programming, and installing RF equipment.
- Understanding of two-way radio theory and RF propagation characteristics across frequency bands.
- Competence operating communications service monitors, wattmeters, TDRs, FDRs, and multimeters.
- IP networking experience.
- Proficiency with Microsoft Outlook, Word, and Excel.
Responsibilities
- Create mid-level programming codeplugs with 12 or more channels, trunking, and multiple zones.
- Install and service wireless communications equipment, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Recommend equipment and hardware appropriate to customer requirements.
- Provide customer service and technical solutions for wireless communications systems.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short- and long-term disability insurance
- Paid holidays
- Generous paid time off
- Matching 401(k) plan
- Use of company vehicle
- Employee referral bonus
- Tuition reimbursement
- Extensive on-the-job training
- Coverage of fees associated with most professional certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
