Field Service Technician II - Utilites

Ring Power Corporation•Aiken, SC

58d•Onsite

About The Position

The Field Service Technician II - Utilities is responsible for conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations, and wearing proper personal protective equipment. This role involves attending and successfully completing required technician training classes, maintaining a necessary set of tools for job performance, and diagnosing, disassembling, and assembling components to manufacturer's specifications. The technician will diagnose and perform designated repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. They are expected to work in a neat and orderly fashion, constantly seeking improvements in work methods, work areas, and safety standards. This includes inspecting components to maximize parts reuse for cost control, completing required documentation using appropriate software, and accounting for repair times. The technician must monitor job expenses against repair estimates and inform their supervisor of any cost overruns prior to job completion. A positive approach to work, supportive conduct towards the team, and setting standards for others are essential. The role contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations, and may involve training or mentoring others. Other duties as assigned.

Requirements

Formal Education High School diploma or GED
3-4 years experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver License
Successfully completed all required training curriculum to be designated Service Field Tech II

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Job requirements frequently change requiring re-training once or more per year.
Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspects components to insure maximum parts are being reused to control repair costs.
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Performs other duties as assigned.