Field Service Technician II- Crane
About The Position
This role is responsible for repairing or replacing defective parts on machinery/equipment. The technician will disassemble components, clean parts, and inspect them to ensure maximum parts are reused to control repair costs. They will also test, diagnose, and adjust equipment failures. The position involves creating repair estimates, submitting information for quotes, and preparing parts requisitions, time cards, and service reports. Accuracy and detail are crucial for service accounting needs. The technician will monitor job expenses against estimates, report cost overruns to the lead person, and may temporarily assume the lead person position. Proficiency in using dealer computer systems for work orders and documentation is required. Maintaining a minimum set of tools and working in a neat, orderly, and safe manner are essential. The role also requires maintaining personal company service literature and staying updated on technical changes in the industry. Other duties may be assigned.
Requirements
- Formal Education High School diploma or GED
- Experience 7 or more years
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location.
- Must possess a valid Class E Driver’s License.
Nice To Haves
- A specialized technical course or equivalent years experience as a Technician preferred.
- Job requirements occasionally change requiring re-training to stay current every 3-5 years.
- Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
- Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Job is not monitored. Involvement in determining overall objectives is encouraged. Use of discretion in how the work is done, setting priorities and decision making is expected. Achieving desired outcomes is evaluated with little emphasis on process.
Responsibilities
- Repairs or replaces defective parts on machinery/equipment.
- Disassembles components and properly clean parts.
- Inspects components to ensure maximum parts are being reused to control repair costs.
- Tests, diagnoses and adjusts failures of equipment.
- Creates repair estimates and submits information to substantiate quotes and estimates.
- Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor.
- Ensures that service reports are legible and accurate with sufficient detail for service accounting needs.
- Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed.
- Assumes the lead person position temporarily, as necessary.
- Demonstrates utilization of dealer computer systems for work orders and other documentation.
- Maintains a minimum set of tools required for job performance.
- Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.
- Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
