Field Service Technician I - Generator

Ring Power•Sarasota, FL

About The Position

The Field Service Technician I conducts assigned work safely and in accordance with applicable safety, environmental, and contamination-control policies and procedures, and wears appropriate personal protective equipment. The technician attends and completes required training, maintains the tools needed for the job, and diagnoses and performs designated repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role includes inspecting components to maximize parts reuse and control repair costs; documenting repairs and repair time in appropriate software; monitoring job expenses against estimates and alerting a supervisor to potential cost overruns before work is complete; and maintaining an orderly work area while seeking improvements to work methods and safety. The technician contributes to team results by completing work on time while meeting safety and quality expectations, may train or mentor others, and may temporarily assume a supervisor’s position as necessary. Other duties may be assigned. The position requires complex problem solving and independent research and analysis in a changing work environment. Work is generally not closely monitored, and the technician is expected to use discretion in methods, priorities, and decisions while achieving defined objectives. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The work environment includes regular exposure to physical and environmental conditions such as outdoor weather, extreme heat, noise, vibration, mechanical and electrical hazards, fumes, dust, and oils.

Requirements

High school diploma or GED.
5–6 years of experience.
Valid driver’s license.
Successfully complete all required training curriculum to be designated Service Field Tech I.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to perform complex problem solving and independent research and analysis in a dynamic environment.
Ability to work nights, holidays, and weekends frequently as required.
Ability to meet the listed physical demands, including frequent standing, walking, climbing, kneeling, crouching, crawling, reaching, handling objects, and lifting or moving items of varying weights.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and comply with applicable safety, environmental, and contamination-control requirements; wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and maintain the tools necessary to perform the job.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Keep the work area neat and orderly and seek improvements to work methods and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of potential cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Temporarily assume the supervisor’s position as necessary.
Perform other duties as assigned.
Communicate clearly, gather and verify relevant information, document work accurately, take initiative to resolve issues, and adapt priorities and methods to changing conditions.