Field Service Technician I - Generator
About The Position
The Field Service Technician I diagnoses and performs designated repairs, maintenance, and troubleshooting on customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems. The technician follows safety, environmental, contamination-control, and personal protective equipment requirements; attends required technician training; and maintains the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications. The role includes inspecting components to maximize parts reuse and control repair costs, documenting repairs and repair time using appropriate software, and monitoring job expenses against estimates. The technician works to improve work methods, the work area, and safety standards, and contributes to team efforts by completing tasks on time while meeting safety and quality expectations. The position may involve training or mentoring others and temporarily assuming a supervisor’s position as necessary. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The work environment includes frequent outdoor exposure, heat, noise, vibration, physical hazards, fumes and other atmospheric conditions, and oils.
Requirements
- High school diploma or GED.
- 5–6 years of experience.
- Valid driver’s license.
- Successfully complete all required training curriculum to be designated Service Field Tech I.
- Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
- Demonstrated job-specific knowledge and skills, including the ability to resolve job-related challenges.
- Ability to perform complex problem solving and independent research and analysis in a dynamic environment.
- Ability to work independently, use discretion in setting priorities and making decisions, and achieve defined objectives.
- Ability to meet physical demands that include climbing, kneeling, crouching, crawling, standing, walking, reaching, and handling or lifting/pushing/pulling loads.
- Ability to work in environmental conditions that include outdoor exposure, extreme heat and cold, loud noise, vibration, physical hazards, fumes, dust, oils, and other contaminants.
Nice To Haves
- Proficiency with computers, Microsoft Office products, and relevant dealer software programs.
Responsibilities
- Perform assigned work safely and follow applicable safety, environmental, contamination-control, and PPE requirements.
- Attend and successfully complete required technician training classes.
- Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
- Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
- Work neatly and seek improvements to work methods, the work area, and safety standards.
- Inspect components to maximize parts reuse and control repair costs.
- Document repairs and repair times using appropriate software.
- Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
- Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
- Train and/or mentor others in the department.
- Temporarily assume the supervisor’s position as necessary.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
