Field Service Technician I - Durham, NC
About The Position
The Field Service Technician I delivers high-quality customer service and performs preventive maintenance, routine repairs, and calibration and verification of Hach devices at customer sites. Customers are expected to include municipal facilities, such as drinking water and wastewater treatment plants, and industrial facilities, such as power plants and food and beverage plants. The role is part of the Field Service department, is based in the Durham, North Carolina area, and is remote. The position reports to the Field Service Manager. The technician works at a variety of municipal and industrial locations, serving as the on-site contact for technical and service-related problems. Work may include instrument servicing in NEC hazardous locations (Class I Division 2). The role requires daily travel to customer sites, typically within a two-hour radius of the home office; about 75% of weekly travel may include overnight stays. Occasional trips to other states in the region may last up to one week. After training, the schedule is four 10-hour shifts per week, based on workload demand. Training includes eight weeks in the field alongside a dedicated trainer and two weeks of classroom training in Loveland, Colorado. The company provides a car with maintenance and fuel paid, a company cell phone, a corporate credit card for business expenses, and company-paid travel, accommodations, and meals for overnight stays. The role also offers career coaching and development opportunities, dedicated customer-service support staff, and an annual bonus of up to 6% of salary, paid quarterly.
Requirements
- High school diploma is required.
- Mechanical aptitude, including experience with preventive maintenance and technical diagnostics or repair, is required.
- A valid driver's license, clean driving record, and ability to rent a car and/or hotel rooms under applicable state law are required.
- The position requires occasional rental of vehicles or booking of hotel rooms for business travel.
Nice To Haves
- Associate or technical degree, or a combination of education and experience.
- Two or more years of field service experience and/or customer-facing experience.
Responsibilities
- Perform preventive maintenance, routine repairs, and calibration and verification of instrumentation using established company standard work.
- Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems.
- Work in municipal and industrial settings, which may include drinking water and wastewater treatment facilities, refineries, chemical manufacturing plants, food and beverage processing facilities, and NEC hazardous locations (Class I Division 2).
- Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure records.
- Follow safe work practices according to company policy.
- Execute administrative activities in support of service visits.
- Travel daily to customer sites throughout the assigned territory.
Benefits
- Eight weeks of field onboarding alongside a dedicated trainer and two weeks of classroom training in Loveland, Colorado.
- Career coaching and development opportunities.
- Four 10-hour shifts per week after training, based on workload demand, providing three days off per week.
- Company car with maintenance and fuel paid by the company.
- Company cell phone.
- Corporate credit card for company expenses.
- Medical, dental, and vision coverage starting the first day.
- 401(k) with company matching.
- Paid time off of up to 17 days per year.
- 48 hours of paid sick leave.
- Bonus of up to 6% of yearly salary, paid quarterly.
- Dedicated support staff to assist with customers.
- Company-paid travel, accommodations, and meals for overnight stays.
- Incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
