Field Service Technician I - Durham, NC

Veralto Global•Raleigh, NC

1d•$29 - $31•Remote

About The Position

The Field Service Technician I delivers high-quality customer service by performing preventive maintenance, routine repairs, and calibration and verification of Hach devices at customer sites. Customers are expected to include municipal and industrial facilities, such as drinking water and wastewater treatment facilities, power plants, and food and beverage plants. The position is part of the Field Service department, is based in Durham, North Carolina, and is remote. It reports to the Field Service Manager. The role includes daily travel to customer locations, typically within a two-hour radius of the home office. On average, 75% of weekly travel may include overnight stays. Occasional trips to other states in the region are expected and may last up to one week. Company-paid travel, accommodations, and meals are provided for overnight stays. The schedule after training consists of four 10-hour shifts per week based on workload demand. Training includes eight weeks in the field alongside a dedicated trainer and two weeks of classroom training in Loveland, Colorado. The role offers a company car, company cell phone, and corporate credit card for business expenses. Compensation is $29.00–$31.00 per hour, with eligibility for incentive pay.

Requirements

High school diploma required.
Mechanical aptitude, including experience with preventive maintenance and technical diagnostics or repair.
Valid driver's license and clean driving record.
Ability to rent a vehicle and/or hotel rooms under applicable state law.

Nice To Haves

Associate or technical degree, or a combination of education and experience.
Two or more years of field service experience and/or customer-facing experience.

Responsibilities

Perform preventive maintenance, routine repairs, and calibration and verification of instrumentation using established company standard work.
Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems.
Service instruments in a variety of municipal and industrial settings, which may include NEC hazardous locations (Class I Division 2).
Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure records.
Follow safe work practices according to company policy.
Complete administrative activities in support of service visits.
Travel daily to customer sites throughout the assigned territory.

Benefits

Professional onboarding and training, including eight weeks of field training and two weeks of classroom training.
Career coaching and development opportunities.
Company car with maintenance and fuel paid for by the company.
Company cell phone.
Corporate credit card for company expenses.
Medical, dental, and vision insurance starting on the first day.
401(k) with company matching.
Paid time off, up to 17 days per year.
48 hours of paid sick leave.
Bonus of up to 6% of yearly salary, paid quarterly.
Company-paid travel, accommodations, and meals for overnight stays.
Dedicated support staff.