Junction City, KS

NCR Voyix•Kansas, KS

10d

About The Position

NCR Voyix is seeking a Field Service Technician I to provide service to retail customers in an assigned territory covering Manhattan, Topeka, and Junction City, Kansas. The technician is a first-line contact for customer issues and is expected to communicate helpfully, organize and triage issues, and provide effective solutions. Formal virtual and hands-on training is provided, along with access to teachers, mentors, and coaches. The role includes installing, maintaining, repairing, and overhauling electromechanical equipment, including self-checkout systems. Technicians make customer service calls and perform preventive maintenance. The position involves travel between customer locations, flexible rotating shifts, and occasional holiday work. Pay is $17 to $19 per hour depending on location and experience, with overtime available at time and a half.

Requirements

Be a local candidate in the specified geographic area.
Be authorized to work in the United States.
Be at least 18 years of age.
Have a valid driver's license and a driving record that satisfies NCR fleet requirements.
Have PC skills, basic electronic skills, and familiarity with some hardware and operating systems.
Be able to perform the essential functions of the job with or without a reasonable accommodation.
Be able to travel extensively, including driving several hours per day.
Be available for rotating and weekend shifts, flexible shift work, and some holidays.
Be able to carry and lift tools, parts, and equipment weighing up to 75 pounds without assistance and up to 150 pounds with assistance.
Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
Be willing to be trained on and operate small-scale scissor lifts in retail environments.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment, such as self-checkout systems, within an assigned territory.
Perform maintenance, repair, preventive maintenance, and system overhauls.
Communicate with customers and organize and triage customer issues.
Operate small-scale scissor lifts to service or replace networking equipment such as access points or switches, following training.