Field Service Technician- Walmart - Cornwall, Ontario, Canada

Plug Power•Ontario, CA

4d•CA$32 - CA$34•Onsite

About The Position

The Field Service Technician I supports Plug Power fuel cell products installed in electric lift trucks at a specific customer location. The role performs preventative maintenance, diagnostics, troubleshooting, evaluations, repairs, field retrofits, and software and hardware upgrades to maintain the fuel cell fleet. It also includes responding to customer emergencies; reporting breakdowns; ordering parts and tools; maintaining inventory and service documentation; and communicating with customer personnel, hydrogen suppliers, and regional service representatives about support needs and field performance. The technician is expected to follow and enforce safety procedures at customer sites, represent Plug Power professionally, and travel as business needs require. Work may involve troubleshooting and maintaining high-pressure hydrogen storage, delivery, and fueling systems. The technician provides their own standard set of tools; Plug Power provides specific fuel cell tools. The role includes staged onboarding and on-the-job training in service processes, fuel cell systems, hydrogen equipment, and customer-site procedures.

Requirements

High school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong verbal and written communication skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Ability to solve technical problems creatively and work independently.
Dedication to quality, strong time-management skills, ability to handle multiple tasks, punctuality, and reliability.
Ability to provide a standard set of personal tools; Plug Power provides specific fuel cell tools.
Willingness to learn and accept training and coaching; positive, cooperative, respectful, and honest approach to work.
Customer-service skills and ability to represent Plug Power professionally.
Consistent adherence to safety standards and Field Service processes and procedures.
Ability to respond to off-shift needs.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fuel cell fleet at a specific location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs, drive safely, and adhere to traffic laws.
Represent Plug Power professionally in all interactions and perform other duties as assigned.
Complete service training and demonstrate required procedures, including work-order creation and closeout, parts ordering, reporting, use of a multimeter, alarm clearing, hydrogen equipment inspections, stack replacement, lockout/tagout, parts and battery shipping, and hydrogen system maintenance.