Field Service Technician/Engineer - SE Wisconsin/NE Illinois
About The Position
This field-based position serves customers in southeastern Wisconsin, northeastern Illinois, and surrounding states. It involves daily travel to multiple customer sites while carrying tools and test equipment. The Field Service Technician/Engineer installs, troubleshoots, and repairs analytical instrumentation, including systems with lasers and optical pathways, fluidic and pneumatic systems, electronics, and PCs. Work is performed with minimal supervision and in accordance with ISO and GMP standards, with a focus on thorough follow-up and customer satisfaction. The role requires maintaining service vehicle stock, tools, test equipment, technical documentation, and company vehicles; managing travel expenses, company-issued credit cards, travel advances, and spare-parts inventory; and documenting service activities in compliance with GMP requirements. The technician reports quality-control and technical problems to the Service Center and System Support Engineering Manager, works with other departments to resolve customer issues, and represents BD through professional, ethical conduct and high-quality customer service. Candidates must be willing and able to travel at least 50% of their working time and lift and maneuver objects weighing up to 50 pounds.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience troubleshooting instruments or components.
- Valid driver's license.
- Willingness and ability to travel at least 50% of working time.
- Ability to lift and maneuver objects weighing up to 50 pounds.
Nice To Haves
- Associate or bachelor's degree in electronics, engineering, or a related technical or biological discipline.
- Previous Field Service Engineer experience, particularly with medical devices or similar technical equipment.
- Experience with flow cytometry technology.
- Previous experience in customer-facing roles.
- Ability to use diagnostic tools such as digital volt meters and oscilloscopes.
- Proficiency with Microsoft Word and Excel.
- Familiarity with Mac and PC operating systems.
Responsibilities
- Install and service instrumentation with minimal supervision according to ISO and GMP standards.
- Provide follow-up service, including contacting customers after service completion to verify their needs were met.
- Document service activities in compliance with GMP requirements.
- Maintain car stock inventory, test equipment, tools, and technical documentation.
- Maintain and properly use company vehicles according to corporate fleet policy.
- Manage time and expenses within established guidelines, including company-issued credit cards, travel advances, and spare-parts inventory.
- Report quality-control and technical problems in detail to the Service Center and System Support Engineering Manager.
- Work with other departments and managers to resolve customer issues promptly and thoroughly.
- Promote and maintain excellent customer relations through professional appearance, ethical behavior, maturity, and sound judgment.
- Travel to multiple customer sites and troubleshoot and repair instrumentation onsite.
Benefits
- Medical, dental, and vision coverage.
- Health savings and flexible spending accounts.
- Life and disability insurance.
- Wellness resources, mental health support, and disease management programs.
- 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.
- Paid time off and company holidays.
- Educational assistance.
- Parental leave and adoption assistance.
- Backup care and caregiving support.
- Employee assistance programs and commuter benefits.
- Pet insurance, legal services, and associate discount programs.
- Bereavement, military, personal, family and medical, and jury duty leave.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
