Field Service Technician / Driver

HME Specialists•Albuquerque, NM

19d

About The Position

HME Specialists is seeking a Field Service Technician/Driver to deliver, set up, and maintain medical equipment and educate patients and their families on its use. The role combines technical work with face-to-face customer interaction, including troubleshooting equipment issues and finding solutions tailored to customers’ needs. The technician is expected to support patients with empathy, patience, and understanding, helping ensure equipment is properly installed and operated while providing reassurance to patients and their loved ones. The role contributes to HME Specialists’ goal of helping patients reach their highest level of medical independence through seamless equipment and service delivery.

Requirements

Excellent communication skills.
Strong problem-solving abilities and attention to detail.
Empathy, patience, and understanding when working with customers in person.
Proficiency in software and tools related to delivering, setting up, and maintaining medical equipment.

Nice To Haves

Familiarity with medical equipment.
Ability to quickly learn and adapt to new technologies.

Responsibilities

Deliver, set up, and maintain medical equipment.
Educate patients and their families on medical equipment.
Troubleshoot equipment issues and provide timely solutions.
Interact with patients, families, and healthcare professionals while providing customer support.
Ensure medical equipment is properly installed and operating.